College of Science & Engineering

Network Analyst I

City of Bellingham

Job Description

SALARY: $5,540.00 - $7,293.00 Monthly 
$66,480.00 - $87,516.00 Annually 
OPENING DATE: 08/30/19
CLOSING DATE: 09/20/19 04:30 PM
NATURE OF WORK:
Closing Date/Time: Fri. 09/20/2019 4:30 PM Pacific Time

The current full salary range for this position is $5,540/month - $7,293/month. Typical starting salary is at Step 1 - $5,540/month. This position is represented by a union.

The City is currently conducting a market study of the positions in this union. Please note, salary is subject to change pending the implementation of the market study and collective bargaining process.

JOB SUMMARY:
 
Responsible for support and maintenance of the City's network and telecommunications systems under the direction of the Network Operations Manager. This includes analysis, design, testing, implementation and documentation as well as day-to-day monitoring and maintenance of assigned systems and components.  Prioritizes the availability, operation, maintenance, and security of the City's computer networks.   

Coordinates moves, additions and changes for network and telecommunications devices and services; supervises contractors and vendors performing installation, repair, and maintenance of network infrastructure, servers, network cabling and related equipment. Coordinates network systems projects; prepares and administers project budgets, performs periodic audits for policy and security compliance, maintains accurate documentation and detailed records. Requires extensive communication and interaction with technical staff related to systems projects and requirements. Communicates with technical staff, to departments, and to third parties to ensure adherence to technology and security standards. Responds to broad variety of service desk tickets related to network and telecommunications systems. 
 
SUPERVISORY RELATIONSHIP:
 
Reports to Network Operations Manager or assigned Supervisor. Works independently under general supervision and technical standards specified by ITSD as well as applicable City and department policies, procedures, and protocols. Work is periodically reviewed to verify compliance with policies, procedures, and standards. May take work direction from Information Technology Services Director. May supervise lower classified staff, as assigned. Supervises vendors, contractors, consultants, project teams, etc. in the installation, repair, and maintenance of city systems. May take direction from, or consult with, senior staff.

ESSENTIAL FUNCTIONS OF THE JOB:
  1. Proactively oversees and contributes to daily operations of the City's network to ensure that network/telecommunications systems are accessible, usable and reliable. Performs maintenance, technical/administrative analysis, technical support and training and provides advice in support of network, security, and telecommunications services; resolves problems through internal resources or through consultation with vendor technical support staff. Analyzes needs of customers, formulates solutions and procedures for implementation; makes recommendations for cost-effective long-term solutions. Participates in rotating schedule of on-call responsibilities with other Network Operations staff for citywide after-hours emergency support. Responds to system failures or maintenance and repair emergencies that may occur at any time.
  2. Serves as primary resource responsible for the City's enterprise backup infrastructure, Anti-Virus/Malware/WebContent Filtering, Citrix remote access gateway, and other remote network access services. Includes extensive patching and upgrade responsibilities. Serves as back-up resource or primary resource, as assigned, for other network related systems and services, which may include LAN/WAN infrastructure, virtual infrastructure management, directory services, enterprise storage management, offsite storage, wireless access, virtual private networks (VPN), firewalls, intrusion detection and prevention systems, mobility devices, server acquisition and setup, data center configuration and services.
  3. May be assigned as project manager for small to medium size projects or serve as technical lead for larger projects related to assigned systems. Responsible for project development, planning, testing, implementation, communication and training related to assigned systems. Develops requests for information (RFI's) and requests for proposals (RFP's). Reviews bids to ensure that vendors meet minimum requirements, provides analysis of software systems and participates in the software selection process. Prepares and administers network/telecommunications project budgets, performs periodic audits for policy compliance; maintains detailed records. Works closely with department administrative staff to maintain accurate billing, budget, and related records.
  4. Serves as backup resource for administrative, operational, and technical aspects of telecommunications systems which include telephone systems, call accounting, call distribution, voice mail, e911, and related systems and services.
  5. Maintains accurate and comprehensive network/telecommunications system documentation. Monitors a variety of system logs to ensure health, performance and security. Researches and maintains knowledge of current telecommunications, log management, system virtualization, network security, network infrastructure technologies and best practices.
  6. Serves as a member of the IT security team responsible for supporting security initiatives in area of responsibility, responding to incidents and providing guidance to all levels of the organization. Conducts security reviews of City systems and ensures compliance with security standards.  Participates in security incident responses. Conducts computer or network forensics to investigate and analyze why a breach or compromise occurred.
  7. Plans, coordinates and carries out significant moves, additions, and changes for network/telecommunications devices and services in the City.  Configures, patches, upgrades, and installs network/telecommunications systems based on customer requirements, or supervises contractors and vendors performing installation, repair, and maintenance of telephone equipment, cabling facilities, and related equipment. Evaluates network performance, availability and utilization to develop network baseline.
  8. Conducts research, performs analysis and recommends technical solutions for the City related to network, telecommunications and security systems and implements solutions as assigned ensuring necessary integration, maximum efficiency and cost-effective service delivery. Contributes to needs assessments, project prioritization and work planning for ITSD department.
  9. Communicates with City staff at all levels of the organization related to network/telephone services and technology issues to improve employee awareness and effective utilization of systems.
  10. Serves as technical/applications resource, assisting on other projects or assignments related to applications, network, service desk, technical, or administrative needs by the department.
 
ADDITIONAL WORK PERFORMED:
  1. Serves as backup to applications and/or technical staff to ensure the continuity of all services and support across systems and applications.
  2. Performs other related work within the scope of the classification.
  
WORKING ENVIRONMENT:
 
The work performed is in an office setting at a computer workstation with long periods of sitting or standing. May also be working for long periods of time in a climate-controlled data center environment. Work environment incudes a normal range of noise and other distractions with low everyday risks working around standard office equipment. Work requires frequent visits to customer worksites. Work requires providing on-call support at all hours including evenings and weekends. The work involves occasionally inspecting cables/equipment in floors and ceilings to identify and solve problems, which can require ascending/descending ladders, entering tunnels, using lifts, standing on roof to access equipment and cabling. Works with a variety of hand tools and computer diagnostic equipment to identify, repair and solve problems. Some travel to professional meetings is expected.

Physical ability to perform the essential functions of the job including:
  • lift and carry approximately 40 pounds;
  • visual acuity to be able to diagnose and resolve technical problems with computer displays;
  • hearing ability to evaluate sound quality and distinguish tones;
  • manual dexterity to manipulate a keyboard, hand tools and other computer equipment.
EXPERIENCE AND TRAINING:
  • Bachelor's degree in IT networking, computer science, information systems management, telecommunications, or related field.
  • Three (3) years of progressively responsible experience in network administration in a complex multi-site enterprise environment, preferably including virtual infrastructure management and enterprise storage management.
  • Successful completion of network management certifications, telecommunications-related certifications, or equivalent verifiable on-the-job training preferred.
  • Completion of CJIS training and certification preferred.
  • A combination of relevant experience and training which demonstrates the knowledge, skill, and ability to perform the essential functions of the job will be considered.
NECESSARY SPECIAL REQUIREMENTS:
  • Preferred certifications:
    • Security+ and Network+ Certifications
    • ShoreTel/Mitel administration
  • Employment contingent upon passing a criminal convictions and local background check.
  • Valid Washington State driver's license and good driving record.  Must provide a three-year driving abstract prior to hire.
  • Willingness and ability to work extra hours or change hours as needed and to respond to evening and weekend callouts for emergencies or when special circumstances require.
SELECTION PROCESS:
As part of the application process, a cover letter is required.
Within the cover letter, please answer the following questions:
 
  1. Please indicate why you are interested in this position, and why this position is the next right step for you in your career.
  2. Provide a brief summary of your education, experience and qualifications for this position.


Please ensure your application is complete and all required information has been provided. Standard completeness means all application fields (contact information, personal information, education, work experience, references, and required supplemental questions). The information provided in your application must support your selected answers in the supplemental questionnaire. Provide as much detail as you believe will fully describe your experience and training. 

Supplemental Questionnaire responses not supported in your application will disqualify you from consideration for this position. 

Interviews for the most qualified candidates are tentatively scheduled for the week of October 7, 2019. Invitations to participate in the Interview process will be sent via e-mail on or around October 2, 2019.

Please Note: Candidates will receive updates regarding application status via email. Please be sure to check your email frequently.

Equal Opportunity:
Our environment is characterized by respect for cultural backgrounds, belief systems, and ethnic diversity. The City of Bellingham is an Equal Opportunity Employer and values diversity in its work force. We do not make decisions on the basis of an individual's race, religion, creed, color, national origin, sex, marital status, age (40+), disability, retaliation, sexual orientation or gender identity, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault, and stalking, use of a trained dog guide or service animal by a person with a disability, or any other basis prohibited by local, state, or federal law. All are encouraged to apply for employment.

Fair Hiring Practices

  • The City provides individuals who have been arrested or convicted of a criminal offense an equal and fair opportunity to obtain employment.
  • The City will not inquire about an applicant's criminal history until after a conditional job offer has been made.
  • The City will disregard the prior arrest and conviction record of an otherwise qualified individual unless the offense is directly related to the job position for which the individual has applied.
  • The City will notify an otherwise qualified applicant about a potentially disqualifying conviction and give the applicant an opportunity to submit information regarding the accuracy of the criminal records as well as evidence of mitigation or rehabilitation, as appropriate.

 

 
APPLICATIONS MAY BE FILED ONLINE AT: 
http://www.cob.org/employment

Dept

Pull Date

Friday, September 20, 2019